Troubleshooting Guide
v2.2.27.0
Screen Ambience not working with Streaming Services
Problem: Screen Ambience does not work when watching content from streaming services (Netflix, Hulu, Prime Video, etc.)
Solution:
If you are having issues watching any streaming services (Netflix, Hulu, Amazon Prime, Disney+) you must use a web browser and disable Hardware Acceleration.
Chromium based browsers have been found to be the most reliable for this (Google Chrome, Brave, Opera, Opera GX, Vivaldi, Microsoft Edge).
Directions to disable Hardware Acceleration can be found here.

You will need to restart the browser after applying the setting (it should prompt you), then attempt to use the streaming service again.
Warning
Disabling hardware acceleration will cause your browser to consume more CPU, so re-enable it whenever you are not viewing streaming media with Screen Ambience.
Last updated on
Was this page helpful?
Popular Issues
Powered by
